Finding the right home care company can be life-changing. But what should you look for in an agency, and how do you know the carer will be a good fit for you or your loved one? We’ve put together 5 top tips to help you find your perfect match.
How personal is their person-centred care?
When you’re letting someone into your home to help with intimate tasks, it pays to find the right person. Any good agency should offer person-centred care, but an amazing one should make an effort to match carers and clients who will enjoy spending time together and feel like one of the family. Care should be as much about companionship as it is about practical support.
Do you need specialist services?
If you or your loved one has a medical condition that requires specialist care make sure you find an agency with highly-trained carers who have experience in that field. Caring for a person with dementia, for example, will require a whole different skillset to someone with a mobility issue.
Big chain or small independent?
Large companies with branches across the country will have a wealth of expertise and never be short on carers. But they can also have higher staff turnover, which can impact quality of care, and they may have less flexible care packages. A local independent company, on the other hand, is more likely to have a strong, core team who enjoy working together and know the community really well. Without being tied to a parent company, there will also be less red tape, which means they’re more likely to offer personalised care plans. Do your research – check out client reviews and the company’s CQC rating to find the fit that’s right for you.
How are staff vetted?
Ask about a company’s hiring policies. Find out how they vet staff and what they’re looking for in a potential recruit (you can often get an idea by looking at their recruitment page or job ads). A good home care company should prioritise not just their staff’s skills, but also their professional development, wellbeing, and, crucially, should emphasise that they’re looking to hire compassionate, friendly people with a desire to be a force for good in the community. If you see named carers popping up again and again in glowing client reviews, you’re probably on to a winner.
Are they flexible?
Your carer should be there when you or your loved one need them. That means the company should offer flexible services that you can change any time, respite care, and out-of-hours emergency contact details. Continuity of care is really important, and a good company should be able to offer consistent, high-quality care across their team.
Ultimately, care is a hugely personal journey, and if you’re deciding between home care companies that all look the same on paper, arrange an initial assessment or phone the team for a chat. You’ll soon get a feeling for whether they’re right for you and share your values. Remember, if your home care agency or carer isn’t working out, you’re under no obligation to keep using them. Don’t settle for anything less than the best care for yourself or loved one.
If you’d like to find out more about Heroes Homecare, call us today on 0118 403 2564.