Frequently Asked
Questions

What is home care?

Home care is flexible support designed to help older and vulnerable people live in their own home by assisting them with their daily routine or with specific medical requirements. A carer will come to a client’s home as often as required and help with tasks ranging from light housework, cooking, help washing and dressing, to continence care or assistance taking medication. They can also provide companionship and chaperone clients on trips out. Heroes Homecare is tailored to suit the needs and wishes of clients, so if you have a special request please don’t be afraid to ask. We’re here to help.

Is home care better than a care home?

Home care has the advantage of allowing an individual to live in their own home, and remain an active member of their community, surrounded by familiar faces and places. As care is scheduled only when it’s needed, it allows you or your loved one greater independence at a much lower cost than residential care.

How do I pay for my care?

Payment is by bank transfer or card payment. Just contact us and we will help you with this. Please visit our Funding Your Care page for more details.

Will I have the same care worker every day?

This depends on how many visits you have each week. Quite often our clients do have the same care worker for each visit, but if you have lots of visits during a week, you may need several different care workers.

There may also be times when your care worker may be away on holiday. Rest assured that we try to keep the number of different care workers you see to a minimum.

Can carers help with medications?

Carers can help to administer prescribed medicines if this has been specified in you or your loved one’s care plan. If a client can manage their own medication but need help opening blister packs, for example, the carer can do this for them.

Are Heroes Homecare staff fully trained?

Many of Heroes Homecare’s staff are trained to NVQ level 2 or above. All our staff undertake regular training, both in-house and by external providers. This ensures that their qualifications are to date and helps us maintain our high standards.

How can I be sure I am safe?

We take client safety very seriously. All Heroes Homecare staff undergo a rigorous vetting procedure before they start working with us. Care staff will always be wearing Heroes Homecare-branded uniform and carry a personalised identification card which shows their name, photograph and signature. You can ask to see this.

How is home care regulated?

We are regulated by the Care Quality Commission (CQC). Everything we do is in accordance with CQC guidelines and best practice. The CQC inspects a selection of home care providers every year, ensuring every provider in the UK is inspected at least once every 5 years.

Who can I ring when the office is closed?

Our offices are normally open from 9am to 5pm Monday to Friday. We also operate an out-of-hours emergency service which is staffed when the office is closed. This number will be provided to you before we begin providing your care.

How do I arrange a Heroes Homecare care package?

Contact us on 01184032564 and make an appointment for us to visit you for a consultation about how Heroes Homecare can help you.

Is there a charge for the first assessment?

The initial, no obligation assessment is free of charge.

Do you have more questions or want to talk to us? We'd love to hear from you.

A fresh approach to care

Home Care in Reading & Wokingham