Our Unique Care
Process

What to expect with Heroes Homecare

We provide consistent and high-quality home care in Reading and Wokingham based on tailor-made care plans. We know how important a support network is to a person’s wellbeing, which is why we take steps to give you peace of mind that your loved one is in good hands when you can’t be with them.

From our free initial assessment through to care delivery, we believe good communication is key to providing care that meets you or your loved one’s needs. Being local and independent means we can set our own values, and our flexible approach means we’re available as often as you need us; our top priority is, and always will be, caring for you or your loved one with dignity and respect.

Covid-19 update: We’re following the latest government guidance issued for the provision of home care during the pandemic. Our carers are fully equipped with PPE and follow strict hygiene measures before, during and after a visit. Maintaining continuity of care for vulnerable or shielding individuals is extremely important to us and something we take very seriously. We understand that people may feel scared or isolated, so if you or your loved one have any concerns please don’t hesitate to get in touch.

Our Process

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Step 1

If you need a bit of extra help, get in touch! We’d love to hear how we can support you and your loved one. We understand that deciding on the right level of care can be stressful, so we’re happy to answer your questions and talk through your care needs.

Step 2

We’ll arrange a free initial assessment with our Registered Manager, who will come to meet you and your loved one at their home to discuss their needs and wishes. The initial assessment will last approximately an hour depending on your requirements.

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Step 3

We’ll put together a care plan around you or your loved one’s needs and wishes. You can decide what level of care your loved one needs, and how often we visit. Plans can be reviewed or updated if you or your loved one’s needs change in the future.

Step 4

When you’re happy with the care and payment plan, we’ll send your documents by email or post to get you or your loved one started with their carefully selected carer. Our prices and processes are completely transparent with no hidden costs or surprises.

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Step 5

Your skilled and friendly carer will be happy to start visiting you or your loved one right away. If you need support quickly, we can get care up and running in just one day, so you can rest easy knowing your loved one is in good hands with Heroes Homecare.

A fresh approach to care

Home Care in Reading & Wokingham